Start every conversation with context
See order history, marketing activity, and past tickets the moment a conversation starts.
An AI Helpdesk that does way more than help
With Klaviyo Helpdesk, your team doesn’t just resolve issues faster. They turn every customer conversation into a chance to build loyalty and drive growth.
Trusted by 205,000+ brands
Resolve faster, with AI and automation
Tag, route, and answer tickets faster with built-in automation, macros, and AI-drafted replies.
Turn support into your next opportunity
Trigger a flow, update a segment, or pause a campaign the moment a ticket closes, turning resolved issues into revenue.
Finally, a Helpdesk that gives you the whole picture
Klaviyo Helpdesk puts orders, subscriptions, browsing history, and more right inside every ticket, so agents can spend less time digging around and more time giving customers support that actually feels personal.
Works across your tech stack
Unified inbox for email, chat, SMS, WhatsApp, and Instagram DMs
See every detail
Get a complete 360° view of every customer—profiles, orders, loyalty status, and past conversations—right next to each message.
Know what matters
Create custom views for VIPs, recent buyers, and customers likely to purchase again so agents always know who needs attention first.
Empower agents
Give agents access to the customer data and tools they need to resolve issues without jumping between tabs.
Flexible pricing that fits your needs
Visit the pricing page to see all the products and features available to help you create smarter customer journeys and longer-lasting relationships.
Free 30-day trial
Helpdesk
Your AI-powered workspace with multi-channel support for faster resolutions and smart selling opportunities.
Support that moves faster when AI and your team work together
Helpdesk takes repetitive work off your agents’ plates with AI and macros, so they can focus less on managing tickets and more on helping customers.
Get the TL;DR instantly
Handoffs from Customer Agent to Helpdesk come with full context, so customers never have to repeat themselves.
Keep conversations moving
Conversations are auto-tagged and routed so the right person sees them right away.
Cut through the clutter
Spam gets filtered out before they ever hit your inbox, so your team stays focused on real customers.
Reuse your best replies
Macros let agents insert pre-written replies with a click, automatically filling in customer details, so repetitive questions get resolved faster.
Respond with confidence
AI drafts a response using the full conversation and customer history, so agents can review, tweak, and send in seconds.
Turn interactions into insights
Your support team creates valuable data every day. Helpdesk turns it into real-time insights your team can actually act on.
Keep tabs on metrics like ticket volume, resolution trends, and response times as they happen.
Track performance
Keep tabs on metrics like ticket volume, resolution trends, and response times as they happen.
See CSAT
Get a clear picture of customer happiness so you always know where you stand.
Drive growth
Use insights to adjust strategy, remove bottlenecks, and link service success to revenue growth.
No more mixed signals between service and marketing
Reach customers across channels with coordinated campaigns and flows that drive app engagement, increase conversions, and grow revenue.
Send smarter follow-ups
Trigger perfectly timed flows the second a ticket closes—like a winback, a review request, or a replenishment nudge.
Know when not to send
Pause campaigns automatically when there’s an open issue, so you never send a promo to a frustrated customer.
Customer Spotlight
Helpdesk FAQs
What is Klaviyo Helpdesk?
Klaviyo Helpdesk is an AI-powered helpdesk built directly into the Klaviyo platform. It brings every conversation, order detail, and customer insight into one place—so your team can resolve issues faster and marketing can turn support interactions into growth across channels.
How is Klaviyo Helpdesk different from other helpdesks?
Most helpdesks stop at ticket resolution. Klaviyo Helpdesk connects service and marketing on the same real-time data platform, giving both teams a shared view of every customer, order, and interaction. This means every support moment can trigger smarter campaigns, build richer profiles, and drive more revenue.
Which channels does Klaviyo Helpdesk support?
Today, you can manage email, chat, SMS, WhatsApp, and Instagram DMs from one unified workspace, with more channels coming soon.
How does AI work in Helpdesk?
AI powers ticket tagging, routing, and (coming soon) conversation summaries. Plus, our Customer Agent works seamlessly with Helpdesk—handling routine requests and triaging to human agents with full customer context.
How does Helpdesk help drive revenue?
Because it’s built on Klaviyo’s data platform, every support interaction can trigger targeted flows, update customer profiles, and inform smarter campaigns—turning service into a true growth channel.
What type of teams is Klaviyo Helpdesk best for?
Right now, Klaviyo Helpdesk is ideal for lean CX teams or brands using a shared inbox—giving them powerful AI tools, real-time customer context, and marketing integration in one place. Over time, we’ll expand functionality to support larger teams with advanced workflow orchestration, intelligent routing (including natural language intent routing), and deeper performance reporting.
What languages does Klaviyo Helpdesk support?
Two-way conversations are supported in any language, as long as both the customer and agent use the same language. Klaviyo does not translate messages between languages. The Helpdesk interface will appear in the language you’ve selected in your Klaviyo account settings.
Can Klaviyo Helpdesk pause marketing campaigns for customers with open issues?
Yes, campaigns can be paused automatically when a customer has an open support issue, so you never send a promotional message to a frustrated customer.