One hub for every customer experience
Build loyalty and drive revenue by giving every customer one place on your site where they can manage their entire relationship with your brand.
Turn every interaction into revenue and lasting relationships
Everything in one place
Give customers one place to track orders, manage returns, discover products, update subscriptions, get help, and more.
Drive more sales
Turn every visit into revenue growth with personalized recommendations, coupons, and loyalty rewards that fuel repeat purchases.
Seamless support
FAQs, live chat, and helpdesk integrations make getting help simple—while Customer Agent can be added for 24/7 AI support.
Get started in minutes
Launch Customer Hub fast with just a few clicks, no code required—so you can start delivering personalized experiences right away.
See Customer Hub in action
One hub for every customer interaction
Shoppers don’t want to bounce between pages just to track an order, start a return, or redeem points. Customer Hub brings it all together—shopping, rewards, and support—turning it into your customer’s happy place.
- Keep shoppers buying by making it easy for them to find what they need—because when shoppers get stuck, you lose sales.
- Manage the full customer journey, from product discovery to post-purchase.
- Bring every integration—loyalty, returns, subscriptions, shipping, and support—into a single, seamless experience.
- Turn service and post-purchase moments into new marketing channels that drive retention and growth.
Turn shopper behavior into revenue
Every click, favorite, and view in Customer Hub is a chance to drive revenue—bringing shoppers back, filling carts, and creating experiences that feel truly personal.
- Automatically remind shoppers to come back and buy when they add items to their favorites or wishlist.
- Show each shopper what matters most. Give VIPs, churn-risk, and first-time buyers personalized recommendations and on-site experiences tailored to them.
- Put coupons and loyalty rewards right where people are ready to use them, so offers never get missed.
- Send customer activity back into Klaviyo to trigger flows and campaigns that drive more sales.
Self-service that builds loyalty
When shoppers can’t find answers, they abandon carts or never come back. Customer Hub turns frustration into loyalty-building moments.
- Let customers self-serve for orders, returns, and account updates without leaving your site.
- Resolve common questions instantly with embedded FAQs.
- Escalate seamlessly to Klaviyo Helpdesk or a third-party tool only when needed—with full context for faster resolution.
- Add an AI-powered Customer Agent for 24/7 support and personalized shopping assistance for every customer.
Launch fast, prove impact
Get Customer Hub live in minutes and start driving revenue the same day—no coding required.
- Launch in minutes with pre-built content blocks, an intuitive editor, and plug-and-play integrations.
- Configure the design of your Customer Hub in just a few clicks, or refine it further with advanced CSS options for technical teams.
- Track revenue growth, self-serve interactions, and order value with real-time dashboards.
- See exactly how much impact Customer Hub is having on your business from day one.
“We see potential for Klaviyo’s Customer Hub to be the future of shopping: a curated one-to-one experience. That’s really powerful.”
Aman Advani, co-founder and CEO, Ministry of Supply
Customer experiences resources
Build a CX strategy that actually drives growth
Learn how to increase CLV with a smarter, more connected CX strategy—built on real data and real results.
Get a live Customer Hub training
Register for a live training to get started faster.
Shopper expectations are on the rise
Is your CX keeping up? Discover how to turn fragmented journeys into connected, revenue-driving experiences with Klaviyo.
Customer Hub FAQs
Customer Hub is a signed-in consumer experience on your brand’s online store that acts as a one-stop destination for managing the customer journey—from discovery to purchase to support. It’s currently in public beta and available for English-language Shopify brands.