Klaviyo Service

Customer service and marketing go better together

With Klaviyo Service, we’ve unified support and marketing in a single platform. It’s now easier than ever to use all your customer data to deliver the most personalized, automated experiences, delighting your customers across every interaction.

 

Currently in beta* and available for Shopify brands.

Everything you need to deliver the experience your customers expect

All-in-one Customer Hub

Give your customers a single personalized signed-in experience for your online store—to manage orders, get help, and find products they’ll love. (Currently in beta*)

Real-time support with Unified Inbox

NEW! Empower your team with a single view of your customers across channels—including SMS and web chat (new!). More channels coming soon.

Answers anytime, anywhere with AI Agents

Get your customers the help they need—and reduce the strain on your support team—with 24/7 automated support. (Currently in limited beta*)

More powerful experiences with unified data

With the Klaviyo Data Platform, you can use all your service and marketing data to create even more personalized experiences.

ALL-IN-ONE HUB

Introducing Customer Hub, your customer’s happy place

Make shopping with your brand simple and hassle-free with a single location inside your storefront that provides your customers the help and personalized experience they crave.

  • Empower your customers to easily track their orders, manage subscriptions, and start a return all on their own.
  • Drive sales with a customer’s browsing history and wishlists right at their fingertips.
  • Increase order values by recommending personalized products and deals at the right time.
  • Help customers get the help they need, from FAQs to web chat with a live agent.
Snippet of personalized Customer Hub experience showing items arriving today and recently viewed items, against a backdrop of person sitting on yoga mat

See how the Customer Hub delivers

DATA-POWERED SERVICE

Service made simple with AI and data-powered automation

With automated support, your customers can find the answers they need and shop with confidence, and you can deliver top notch service without straining your support team. A win-win.

  • Customers can quickly and easily self-serve for common questions like tracking orders or starting returns.
  • Increase sales with our pre-sales AI Agent built right into your storefront and Customer Hub, answering product questions for your customers just like a salesperson would.
  • Let customers chat with a live agent directly from the Customer Hub or by SMS when they need more assistance.
Snippet of Customer Hub webchat asking "How can we help" and a webchat conversation against a backdrop of a person in workout clothes
A SINGLE CUSTOMER VIEW

Easily manage customer relationships with Unified Inbox

  • Consolidate all your customer interactions for the most personalized service experience.
  • With a single view for web chat (new!) and SMS, your team always has the most up-to-date customer info and full context they need to resolve issues faster.
  • Self-service options for your customers mean your team can focus on higher value customer interactions.
Snippet of Unified Inbox showing a conversation against a backdrop of the back of a person stretching

“We’re already seeing potential for Customer Hub to be the future of shopping, which is a very curated one-to-one experience rather than traditional e-comm.”

Aman Advani, co-founder and CEO at Ministry of Supply

BETTER TOGETHER

Marketing + Service for the ultimate customer experience

When all your marketing and service is powered by the Klaviyo Data Platform, you always have real-time customer data and insights to make every touchpoint even more personalized—strengthening relationships and driving more revenue.

  • Use your Customer Hub data for deeper personalization. It’s automatically consolidated in your customer profiles, so you can deliver more personalized marketing experiences.
  • Drive higher average order value and incremental revenue with personalized experiences—and watch those numbers with real-time dashboards in the Customer Hub.
  • Easily integrate with the platforms you already know and love—for everything from returns and OMS to subscriptions and loyalty—to ensure seamless support.
Snippet of a bar chart showing average order value for August against a backdrop of two people in workout clothes

Explore the rest of the B2C CRM

Klaviyo Analytics

Klaviyo Marketing

Klaviyo Data Platform

Klaviyo Service FAQ

The Klaviyo Customer Hub beta is currently only available to brands on Shopify, serving English language customers. We have plans to expand support for other platforms and languages in the future.

*Features and functionalities tagged as Beta or Limited Beta are subject to change at Klaviyo’s sole discretion and must not be relied upon by customers to make purchase decisions.