A reimagined service experience
Drive more revenue with seamless, personalized marketing and service that turns every interaction into an opportunity—whether your customers are chatting with an AI agent or getting live support.
Smoother support fuels smarter sales
All-in-one Customer Hub
Give every customer a personalized on-site destination for managing orders, getting support, and discovering products they’ll love.
AI-powered K:AI Customer Agent
Help shoppers find exactly what they’re looking for with a personal AI assistant that recommends products and answers questions 24/7.
Real-time support from Klaviyo Helpdesk
Empower service teams with one AI-powered workspace that fuels faster resolutions and deeper personalization at scale.
Seamless marketing and service
Drive lasting loyalty with a shared view of every customer across marketing and service.
Everything customers need, finally in one place
Customer Hub gives your customers a personalized shopping and service experience that’s built to drive more revenue. Tailored product recommendations, self-service tools, and rich customer data help you keep shoppers clicking, buying, and coming back.
- Boost sales with personalized product recommendations, wishlists, and favorites that trigger automatic reminders.
- Empower customers with self-service tools for tracking orders and managing subscriptions, and offer AI support with our Customer Agent add-on.
- Track each shopper’s activity in Customer Hub, and use all that data to fuel smarter sales, campaigns, and segmentation.
- Serve up spot-on content that drives action for key audiences: VIPs, churn-risk shoppers, first-time buyers, and more.
- Integrate with the platforms you love to fuel loyalty, subscriptions, returns, shipping, support, and more.
See how the Customer Hub delivers
Deliver instant answers with an AI-powered customer assistant
Shoppers abandon purchases every day because they can’t find answers to questions like “Does this come in my size?” and “How fast will it ship?”
With Customer Agent, you can give every shopper a personalized AI assistant that delivers the answers and drives more conversions, all while collecting customer data that fuels even smarter marketing.
- Recover abandoned carts and resolve common issues with real-time 24/7 assistance.
- Scale personalization with ease by automatically delivering timely offers and tailored recommendations.
- Spark more engagement with open-ended prompts that invite conversation and set up sales opportunities.
- Power welcome flows, last-minute promotions, post-purchase support, and more with instant replies.
- Seamlessly refer conversations to live agents—complete with all the context—when more support is needed.
“In the last 90 days, over 50% of conversations handled by Customer Agent were fully resolved without any service team involvement.”
Rachel Fagan, Happy Wax
Boost resolutions and revenue with Klaviyo Helpdesk
When you’re growing with Klaviyo Helpdesk, support doesn’t just solve problems. It helps build loyalty, drive sales, and turn more conversations into serious growth opportunities, all with a 360-degree view of every customer.
- Keep every conversation—web chat, text, email, WhatsApp, and social—in one place that reflects the full customer story.
- Give your team the context they need, right when they need it: order history, marketing activity, past messages, and more.
- Tag and route tickets instantly with AI, using topic, order history, and profile data like VIP status to speed resolution.
- Use service insights to pause campaigns at the right moment and trigger win-back flows when satisfaction dips.
“We’re already seeing potential for Customer Hub to be the future of shopping, which is a very curated one-to-one experience rather than traditional e-comm.”
Aman Advani, co-founder and CEO at Ministry of Supply
Power impressive results with real-time customer data
When marketing and service run on the Klaviyo Data Platform, both teams share a single view of every customer—so everyone has access to past and current orders, exclusive offers, support tickets, shopping activity, and more.
- Improve engagement with win-back campaigns and exclusive offers for shoppers who’ve reported issues.
- Tailor support based on audience segment—for example, route VIPs to live agents for white-glove service.
- Equip service teams with the info they need ahead of product drops, holidays, flash sales, and other spikes in support volume.
- Fuel hiccup-free experiences across returns, OMS, subscriptions, loyalty, and more by easily integrating with platforms you already use.
Explore the rest of the B2C CRM
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Klaviyo Service FAQ
Platform requirements vary by product:
- Customer Hub is currently only available to brands on Shopify.
- Customer Agent’s full functionality for web chat, SMS, and email is available to brands on Shopify. Brands that don’t use Shopify can still use Customer Agent to answer email and SMS questions based on uploaded knowledge, though recommendations and tracking won’t work.
- Helpdesk works with any ecommerce platform, but it requires Shopify for full functionality.