Sell while you solve
Most service tools are built to deflect tickets. Klaviyo helps every conversation do more, with opportunities to recommend products, recover carts, and keep customers coming back.
Customer service that knows your customer, and gets smarter
Every experience—whether self-serve, handled by AI, or resolved by your team—runs on the same customer data as your marketing. So it always starts by knowing your customer, and learns more with each interaction.
Answer “where is my order?”
WISMO is your highest-volume ticket. Klaviyo resolves it automatically 24/7, so your team can focus on the conversations that actually need a human.
Make every interaction count
Support doesn't end when the ticket closes. Every conversation writes back to the customer's Klaviyo profile, making the next email, SMS, or support interaction more personal.
Give your team the full picture
No digging through systems or asking customers to repeat themselves. Order history, loyalty status, and past interactions are already there when the conversation begins.
Trusted by 205,000+ brands
customer agent
The AI agent that resolves more, sells more—no extra headcount
Customer Agent sees the full customer picture, from purchase history to real-time behavior. So it does more than answer questions. It recommends products, keeps conversations moving 24/7, and collects customer preferences for more personalized marketing.
Skip the learning curve
Pre-trained on your data, policies, and brand voice, Customer Agent can start supporting your customers right away.
Stay in control
You're always in control of the customer experience your agent delivers. Choose your agent's voice, define how it responds, and decide when it brings in a human.
Create without code
Building your ideal customer experience is as simple as having a conversation. Just describe what you want and Klaviyo AI handles the rest.
Support customers everywhere
Manage support across every channel and language from one centralized workspace, so your team has the context they need to resolve issues faster.
CUSTOMER SPOTLIGHT
Top brands helping customers, autonomously
77%
of product recommendation queries resolved by Customer Agent in 60 days
HELPDESK
More resolutions. More revenue.
In this AI-powered workspace, every conversation starts with context—order history, loyalty status, marketing engagement, and past interactions—so your team can resolve faster with more personalized responses.
Unified inbox for email, chat, SMS, WhatsApp, and Instagram DMs
AI-powered ticket tagging and routing
Macros and automations to speed up responses
Service insights that help marketing act at the right moment
Explore the rest of B2C CRM
Service FAQs
Which commerce platforms is this available for?
Platform requirements vary by product:
- Customer Hub is currently only available to brands on Shopify.
- Customer Agent’s full functionality for web chat, SMS, and email is available to brands on Shopify. Brands that don’t use Shopify can still use Customer Agent to answer email and SMS questions based on uploaded knowledge, though recommendations and tracking won’t work.
- Helpdesk works with any ecommerce platform, but it requires Shopify for full functionality.
What is ecommerce customer service?
Ecommerce customer service is how a brand supports shoppers before, during, and after a purchase. It includes answering questions, tracking orders, processing returns, and resolving issues — all to create a smooth, personalized experience that builds trust and drives repeat business.
How do I get started?
Start exploring Klaviyo Service with 30-day free trials of Customer Hub and Helpdesk, and try out an AI-powered Customer Agent with 50 free Customer Agent conversations. You can also upgrade your plan to lock in access to premium features.
How does Klaviyo Service pricing work?
Each product is priced individually, based on its core usage metric:
- Customer Hub: Active profiles
- Customer Agent: AI conversations
- Helpdesk: Tickets
All products work independently but integrate seamlessly for a more powerful experience. You can start with one and add others anytime.
View pricing for additional details.
Are there any discounts for Klaviyo Service?
Yes, customers lock in on the introductory price list for as long as they maintain a subscription to the applicable product. If they cancel or end their subscription and later choose to re-purchase, they’ll be subject to the then-current list price at the time of purchase.