Customer experience
The modern customer journey extends far beyond the transaction—it's an intricate web of interactions that shape brand perception, loyalty, and lifetime value. Explore how leading brands are reimagining customer experience across digital and physical touchpoints, turning everyday interactions into opportunities for deepening relationships. Learn strategies for mapping, measuring, and optimizing the customer journey to create seamless experiences that drive satisfaction, retention, and sustainable growth in an increasingly competitive marketplace.
Customer experience articles
Delays caused by a lack of truck drivers and delivery staff who were stricken with Covid, along with Brexit-induced red tape, have all led to a nightmare before Christmas. It’s not the best time of year for it to happen, but since shipping delays are affecting much of the world, your customers likely already know […]
New data from Klaviyo reveals 3 consumer behavior trends that will influence ecommerce marketing strategy in 2021 and beyond.
Want to create a memorable unboxing experience for your ecommerce customers? Take these seven product packaging ideas and make them your own.
Struggling with the rules for post-Brexit customs and shipping? Discover ShipStation’s expert tips on shipping to the EU after Brexit.
How does Brexit affect Amazon sellers? Learn the full impact of Brexit on Amazon FBA and all the major changes you need to know about.
How will Brexit affect businesses? Get answers to the top questions on how Brexit impacts ecommerce businesses.
Discover how to level up your Brexit marketing strategy by using empathy in your customer communications and marketing messages.
Digitally Native Vertical Brands (DNVB’s) have grown over the past several years. Learn what a DNVB is and why selling DTC is the future of ecommerce.