Customer experience
The modern customer journey extends far beyond the transaction—it's an intricate web of interactions that shape brand perception, loyalty, and lifetime value. Explore how leading brands are reimagining customer experience across digital and physical touchpoints, turning everyday interactions into opportunities for deepening relationships. Learn strategies for mapping, measuring, and optimizing the customer journey to create seamless experiences that drive satisfaction, retention, and sustainable growth in an increasingly competitive marketplace.
Customer experience
How to build a multi-channel communityMay 5, 2023
To really unlock the next level of growth for Sanzo, the founder needed a community. Here's how he got it to work, fast.
Customer experience
Why KURU Footwear opted to replatform with a "buy" mentalityJan 30, 2023
KURU Footwear decided to revaluate their tech stack. Learn why the brand leaned into a "buy" mentality as they set out to replatform.
Customer experience
DTC isn’t dead. It’s evolving.Dec 14, 2022
It’s not that DTC died, exactly—it’s just moving unpredictably. That’s the toughest thing about the industry right now, and here's how to handle it.
Customer experience
778 online shopping stats to help you sell smarterOct 11, 2022
We surveyed 3.5K+ consumers in North America about how they shop, when, where, and why to get you these 778 online shopping stats.
Customer experience
Thirteen Lune: forging their own growth pathJun 14, 2022
Thirteen Lune is a beauty venture like none other: born after the iOS update, focused on authentic content and dedicated to leveling the playing field.
Customer experience
Brand storytelling: 7 archetypes, 4 examples, 3 tipsApr 6, 2022
Story-led marketing helps brands resonate with customers, and few do practice their storytelling ability better than these 5 fast-growing ecommerce brands.
Customer experience
Consumers say they care about sustainability...Jan 12, 2022
Is sustainable ecommerce real or is it a trend? Are brands being sustainable in a way that actually appeals to customers? See the data from UK consumers.
Customer experience
Four UK trends businesses need to knowJan 8, 2022
Learn about the 4 key macroeconomic insights that will impact UK businesses in 2022 and the key takeaway to help retain customers.
Customer experience
How to respond to the Omicron variantDec 22, 2021
Want to know the latest on how Omicron impacts businesses? These UK brands share what they’re doing to keep customers happy and safe.