An AI Helpdesk that does way more than help
With Klaviyo Helpdesk, your team doesn’t just resolve issues faster. They turn every customer conversation into a chance to build loyalty and drive growth.
Resolutions are nice. Revenue is better.
Support without the scramble
Bring all your customer conversations across channels into one workspace so your team can respond faster and more personally.
Tag-team with AI and automation
From the moment a ticket comes in, AI gets it where it needs to go, adds the right context, and sets your team up to dive in fast.
Service insights that drive revenue
Every interaction becomes actionable, with reporting that shows trends, agent impact, and opportunities to grow.
Every interaction counts
That’s why Klaviyo keeps service and marketing in sync, turning closed tickets into triggers, open issues into marketing campaign pauses, and conversations into revenue.
Finally, a helpdesk that gives you the whole picture
Klaviyo Helpdesk surfaces every customer detail—orders, subscriptions, churn risk, browsing history—right in the ticket. Agents see it all, tickets route automatically, and customers get faster, more personal support.
- Manage conversations across email, chat, SMS, WhatsApp and social in one workspace.
- Get a complete 360° view of every customer—profiles, orders, loyalty status, and past conversations—right next to each message.
- Set up custom views for VIPs, recent buyers, or customers likely to purchase again soon.
- Handle subscription changes—pause, skip, edit, or cancel—without leaving the thread.
- Personalize replies with shopping history so every message feels tailor-made.
When AI and your team work together, support gets faster
By automating busywork with AI and speeding up replies with macros, Helpdesk makes every agent more efficient. That efficiency turns into faster answers, happier agents, and customers who feel taken care of.
- Conversations are auto-tagged and routed so the right person sees them right away.
- Spam and subscription clutter get filtered out before they ever hit your inbox, so your team stays focused on real customers.
- Macros auto-populate replies with customer details, cutting response time to seconds.
- Handoffs from Customer Agent to Helpdesk come with full context, so customers never have to repeat themselves.
- COMING SOON AI-powered summaries so agents can get up to speed in seconds.
Turn interactions into insights
Your support team generates a stream of data every day. With Helpdesk, you can finally put it to work. From big-picture performance to the details that matter, real-time dashboards make it easy to move from metrics to action.
- Track key metrics like ticket volume, resolution trends, CSAT, and response times as they happen.
- See how agents are performing with detailed resolution times and customer feedback.
- Break down conversations by tags like returns, tracking, or recommendations to see what customers care about most.
- Use insights to adjust strategy, remove bottlenecks, and link service success to revenue growth.
No more mixed signals between service and marketing
When service and marketing share the same real-time data, nothing slips through the cracks. Customers get timely, relevant messages, agents avoid awkward mistakes, and every interaction has the power to drive growth.
- Trigger perfectly timed flows the second a ticket closes—like a winback, a review request, or a replenishment nudge.
- Pause campaigns automatically when there’s an open issue, so you never send a promo to a frustrated customer.
- Build smarter segments based on past service tags or open ticket status, keeping communication relevant and personal.
- Track satisfaction and agent impact with built-in CSAT reporting, so you can prove support drives growth.
Explore all of Klaviyo Service
Helpdesk FAQ
Klaviyo Helpdesk is an AI-powered helpdesk built directly into the Klaviyo platform. It brings every conversation, order detail, and customer insight into one place—so your team can resolve issues faster and marketing can turn support interactions into growth across channels.