PUBLIC BETA
Create the ultimate customer experience
Give customers a branded, personalized experience to track orders, manage returns, and get help—right on your storefront. Currently in public beta* for Shopify brands.
Customer Hub is your one-stop experience for Shopify stores
Add to your store in minutes
Add Customer Hub to your Shopify store, configure, and start creating better personalized customer experiences in no time.
AI built for ecommerce
Help customers before and after they buy. Answer questions 24/7, and soon, take care of things like returns or subscription tweaks automatically.
Simplify post-purchase CX
Give customers a single signed-in place to track orders, start returns, update subscriptions, get answers to FAQs, and more.
Create add-to-cart moments
Help signed-in shoppers find even more to love with personalized recommendations, personalized coupons, wishlists, and more.
Watch a customer hub demo
See superior customer service in action
Clicking ‘buy’ is just the beginning
Give customers more control of their post-purchase experience. With Customer Hub, they can now self-serve returns, orders, tracking, FAQs, and more—all on their own, and all in one place.
- Make tracking orders easy—no need to find order numbers or to visit external sites.
- Customers can update subscriptions and profile information in just a few clicks.
- Let customers initiate returns on their own with integrated third-party return platforms.
- Answer post-purchase questions instantly with AI Service Agent—built into Customer Hub and always available.
- When AI Service Agent can’t solve something post-purchase, it seamlessly hands off to a live agent—complete with full context—so customers stay supported every step of the way.
Offer always-on customer service with AI
Meet your new support sidekick. AI Service Agent does more than answer questions. It knows your catalog, understands your customers, and helps shoppers find what they need—faster.
- Stop customer drop-off before it starts. On-site FAQs tackle hesitation and handle routine questions automatically.
- Cut down on tickets with automated, personalized, on-brand answers, and loop in a live agent when needed.
- Coming soon: AI Service Agent will be able to start returns and update subscriptions automatically.
All your brand interactions, under one roof
With Klaviyo, you can turn customer insights into personalized on-site experiences that match exactly what each shopper wants to see—all from one place.
- Show the right message to the right people with on-site personalization—like VIPs or at-risk shoppers—with content blocks tailored to each segment.
- Let customers create favorites to track interest and automatically trigger reminder flows that drive sales.
- Bring shoppers back with gentle nudges—like recently viewed items and AI powered recommendations based on what they’ve browsed or bought before.
- Make sure no deal goes unnoticed by dropping personalized offers and coupons right on each shopper’s “For you” page.
Your Klaviyo data knows more than you think
Get to know your customers better than ever before with shopping and service data in one place—and drive more sales with a whole new level of personalization.
- Identify site visitors to better personalize web content, create branded experiences, save their viewing history, and more.
- Customer Hub turns on-site actions into rich customer data stored on individual profiles—so you can deliver more relevant messages, build smarter segments, create personalized experiences that inspire more ‘add-to-carts.’
- Easily integrate with platforms you already use for returns, OMS, subscriptions, loyalty, and more for faster service.
- Track revenue growth, average order value, and self-service interactions with real-time dashboards.
“We see potential for Klaviyo’s Customer Hub to be the future of shopping: a curated one-to-one experience. That’s really powerful.”
Aman Advani, co-founder and CEO, Ministry of Supply
Customer experiences resources
Build a CX strategy that actually drives growth
Learn how to increase CLV with a smarter, more connected CX strategy—built on real data and real results.
Get a live Customer Hub training
Register for a live training to get started faster.
Shopper expectations are on the rise
Is your CX keeping up? Discover how to turn fragmented journeys into connected, revenue-driving experiences with Klaviyo.
Customer Hub FAQs
Customer Hub is a signed-in consumer experience on your brand’s online store that acts as a one-stop destination for managing the customer journey—from discovery to purchase to support. It’s currently in public beta and available for English-language Shopify brands.
*Features and functionalities tagged as Beta or Limited Beta are subject to change at Klaviyo’s sole discretion and must not be relied upon by customers to make purchase decisions.