Customer service and marketing go better together
With Klaviyo Service, we’ve unified support and marketing in a single platform. It’s now easier than ever to use all your customer data to deliver the most personalised, automated experiences, delighting your customers across every interaction.
Currently in beta* and available for Shopify brands.
Everything you need to deliver the experience your customers expect
All-in-one Customer Hub
NEW! Give your customers a single personalised signed-in experience for your online store—to manage orders, get help, and find products they’ll love.
Real-time support with Unified Inbox
NEW! Empower your team with a single view of your customers across channels—including SMS and web chat (new!). More channels coming soon.
Answers anytime, anywhere with AI Agents
COMING SOON! Get your customers the help they need—and reduce the strain on your support team—with 24/7 automated support.
More powerful experiences with unified data
With the Klaviyo Data Platform, you can use all your service and marketing data to create even more personalised experiences.
Introducing Customer Hub, your customer’s happy place
Make shopping with your brand simple and hassle-free with a single location inside your storefront that provides your customers the help and personalised experience they crave.
- Empower your customers to easily track their orders, manage subscriptions, and start a return all on their own.
- Drive sales with a customer’s browsing history and wish lists right at their fingertips.
- Increase order values by recommending personalised products and deals at the right time.
- Help customers get the help they need, from FAQs to web chat with a live agent.
See how the Customer Hub delivers
Service made simple with AI and data-powered automation
With automated support, your customers can find the answers they need and shop with confidence, and you can deliver top notch service without straining your support team. A win-win.
- Customers can quickly and easily self-serve for common questions like tracking orders or starting returns.
- Increase sales with our pre-sales AI Agent built right into your storefront and Customer Hub, answering product questions for your customers just like a salesperson would. (coming soon!)
- Let customers chat with a live agent directly from the Customer Hub or by SMS when they need more assistance.
Easily manage customer relationships with Unified Inbox
- Consolidate all your customer interactions for the most personalised service experience.
- With a single view for web chat (new!) and SMS, your team always has the most up-to-date customer info and full context they need to resolve issues faster.
- Self-service options for your customers mean your team can focus on higher value customer interactions.
“We’re already seeing potential for Customer Hub to be the future of shopping, which is a very curated one-to-one experience rather than traditional e-comm.”
Aman Advani, co-founder and CEO at Ministry of Supply
Marketing + Service for the ultimate customer experience
When all your marketing and service is powered by the Klaviyo Data Platform, you always have real-time customer data and insights to make every touchpoint even more personalised—strengthening relationships and driving more revenue.
- Use your Customer Hub data for deeper personalisation. It’s automatically consolidated in your customer profiles, so you can deliver more personalised marketing experiences.
- Drive higher average order value and incremental revenue with personalised experiences—and watch those numbers with real-time dashboards in the Customer Hub.
- Easily integrate with the platforms you already know and love—for everything from returns and OMS to subscriptions and loyalty—to ensure seamless support.
Explore the rest of the B2C CRM
Klaviyo Service FAQ
The Klaviyo Customer Hub beta is currently only available to brands on Shopify, serving English language customers. We have plans to expand support for other platforms and languages in the future.
*Features and functionalities tagged as Beta or Limited Beta are subject to change at Klaviyo’s sole discretion and must not be relied upon by customers to make purchase decisions.