At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo helps companies of all sizes power smarter digital relationships with their customers.
Klaviyo is committed to innovation, launching hundreds of products and features annually. As we expand our offerings and double down on new segments, strategic positioning and increasing awareness among Tier 1 analyst firms are becoming increasingly critical. As part of Klaviyo's product marketing team, as an Analyst Relations Manager, you will own the Klaviyo relationship with key industry analysts. You will work closely with other members of the marketing, product, and sales teams, and cross-functional groups to advance Klaviyo's position as a leading marketing automation and customer data platform with the analyst community.
You will be responsible for driving strategic programs to top-tier industry analysts. Key responsibilities of this business critical role include push and pull programs with key analysts that result in Klaviyo’s positive market position; including effective communication of vision, strategy, product direction, customer success and competitive position.
How You'll Make a Difference
- Build and nurture relationships with Tier 1 analysts. This may involve planning strategic consulting engagements, quarterly outreach; invitations to Klaviyo-sponsored events, face-to-face meetings at Conferences/Symposiums
- Build internal consensus for corporate-wide programs through briefings to internal organizations
- Verify and communicate key messages within the organization and out to the analyst community
- Prioritize multiple tasks effectively and perform a variety of deadline driven projects.
- Build and maintain proactive relationships with analysts
- Manage incoming analyst requests
- Coordinate briefings and demos
- Manage company presence at analyst conferences.
- Monitor, analyze and distribute analyst reports
- Assist with internal requests for analyst research and information
- Project manage multiple, simultaneous, short- and long-duration projects
- Maintain various internal calendars and tracking documents
- Manage analyst contracts, coordinating employee access to reports, developing appropriate briefing materials, and responding to all incoming analyst requests.
- Develop / maintain relationships with analysts by writing / submitting content for analyst reports with assistance from product marketing and senior management, and by participating in events such as Analyst & strategy days
- Manage all Tier 2 & 3 analyst relationships and interactions
Who You Are
- 5+ years experience in a marketing automation, CRM, or B2B SaaS company, with at least 3 years in an Analyst Relations role. Agency experience and enterprise software experience strongly preferred.
- Bachelor’s degree, preferably in Communications, Journalism, English or related discipline
- Strong office computing skills - Slack, Google Suite, etc.
- Excellent verbal and written communication skills - communicate effectively with analysts and management professionals both internal and external
- Ability to work in a small team environment, but also work effectively with all cross-organizational functions
- Must have the ability to juggle multiple high-detail, deadline-sensitive projects, prioritize and meet deadlines
- High energy, enthusiastic team-player
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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