At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Compliance is critical to Klaviyo’s success.Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset.. As a Compliance Specialist you will drive adherence to internal and external policies such as Klaviyo’s Acceptable Use Policy (AUP) through both technology and one-on-one customer engagements. You will help to reduce risk of abuse on the Klaviyo platform while enabling an optimal customer experience.
How you will make a difference:
- Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and compliance configurations
- Serve as a subject matter expert, engaging with new and existing customers to provide expertise in compliance best practices
- Communicate thoughtfully and effectively to provide answers to questions for both technical and non-technical end users
- Receive, investigate, and address inquiries about compliance enforcement and policies to optimize Klaviyo’s reputation in the broader messaging ecosystem
- Work with Klaviyo vendors to remediate compliance issues in a timely manner
- Maintain and optimize compliance systems to mitigate threats and reduce false positives
- Monitor and use abuse prevention tools to address issues of risk in a timely manner to maintain SLAs
- Collaborate with internal and external stakeholders to drive positive compliance outcomes
- Maintain a high level of regulatory expertise in SMS and Email messaging
Who you are:
- Have availability for a Saturday-Wednesday schedule to help protect against abuse and support our customers during weekend hours.
- A proactive and self-motivated to identify and solve problems; you’re comfortable with a high degree of responsibility, ambiguity, and autonomy
- Data-driven, comfortable developing action items from large sets of data
- Capable of learning quickly and mastering complicated systems and manual processes.
- Have experience in the compliance, fraud, abuse or user protection space
- Empathetic and customer-first
- Energized by supporting teammates in achieving mutual goals; you have a passion for driving measurable impact in a dynamic environment
- A brilliant communicator, whether it’s in a meeting, an email, or a slide deck
- Experienced with or able to quickly pick-up (a plus): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, Tableau, and Salesforce; DNS, IPs and other networking concepts; Email marketing, SMS marketing and E-Commerce platforms
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.