At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
About the team and role
The Klaviyo Go-to-Market (GTM) organization is responsible for revenue delivery and customer satisfaction across our fast-growing global customer base. In our ongoing journey to optimize and innovate, we are actively seeking a Senior Analytics Engineer to help drive technical solutions and governance that underpins the data infrastructure that provides foundational data for GTM modeling and analytics.
This role will oversee the creation of backend data models used to power centralized metrics and models used across the GTM organization. You will develop and maintain the “source of truth” data environment used to measure the health of the business and GTM programs. You will build systems for monitoring ETL pipelines and resulting reporting while evaluating progress towards strategic objectives and potential risks to strategic goals. Please note this is a hybrid opportunity (3 days/week) based out of our downtown Boston office.
How you'll make a difference
- Data models and insights: Develop data models and deliver actionable insights to power predictive recommendations, marketing attribution, GTM real time reporting, strategic analysis, and financial forecasts to support the decision-making within the organization
- Data governance: Implement governance structures to ensure data integrity. Provide comprehensive documentation in order to help the analytics community self-serve their needs
- Monitoring: Create systems for monitoring ETL pipelines and resulting reporting while evaluating progress towards strategic objectives and potential risks to strategic goals
- Manage data scale: Facilitate use of petabyte scale databases optimized for business analytics
- Cross functional alignment: Effectively collaborate across disciplines such as GTM Operations, Product, Business Intelligence, and Finance to identify sources of data, and optimize analytical approaches
- Project scoping: Inform project data requirements in cross functional project, including work in the upstream systems (Salesforce, Zendesk, etc) of GTM, API buildout, auditing, and reporting as needed
- Data quality: QA/QC of code written for production by multiple organizations throughout the Klaviyo analytics community
- Repository maintenance: Collaboratively maintain the GTM DBT repository of data models becoming the subject matter expert on the the lineage of information in our data warehousing tools
- Subject matter expertise: Become a subject matter expert on Go-To-Market data and analytics and disseminate best practices to the broader GTM Analytics community
- Continuous improvement: Apply a continuous improvement lens to project processes and outcomes, contributing to the overall effectiveness and efficiency of the GTM organization.
Who you are:
- 3-5 years of professional experience in an analytics / business operations / consulting role
- 2-3 years of data or software engineering experience, including expertise in SQL, DBT, and object-oriented programming languages (Python, Java, or C++)
- 2-3 years of experience working in GTM systems: CRMs, TMS, LMS, CMS, MAPs, PLMs, etc
- (Preferred) BA/BS degree in Computer Science, Engineering, or a related field
- Able to work through complex data models that relate to the contextual needs of the business in areas of: Finance, Customer Success, Support, Sales, Marketing, and Product
- Demonstrated understanding of reporting tools such as Tableau/Looker/Thoughtspot
- Demonstrated knowledge of data engineering best practices (data discovery, data documentation, infrastructure development/deployment, and information security)
- Demonstrated understanding of data governance best practices and the ability to implement those practices in scaling organizations
- Experience managing the deployment of new tools and technologies
- Systematic thinker who enjoys finding creative technical solutions to hard problems by collaborating closely with your team
- Strong communication and organizational skills, a demonstrated ability to partner with business leaders, and experience communicating technical concepts to non-technical executive audiences
- Balance attention to detail with swift execution, including the ability to deliver on tight timelines and navigate ambiguity
- Proven track record of taking ownership and driving results
- Self-motivated and have the ability to work independently
#LI-DK2 #Hybrid #Boston
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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