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I am using the get_lists API from the latest version with revision: 2024-02-15, and wondering why there is no option to limit the no of results I want in the API response. I nowhere found in documentation about how many results it will return by default.
Ideally, the users should be allowed to put the batch size as per their requirement (under a max-batch size).
Looking forward to hear back on this.
Thanks.
hello, I have a big problem and would be really thankful if someone could help me .
so I have the dawn theme and I installed the back in stock code and it worked. But later I don't know when exactly I noticed it was gone and it didn't show up anymore. maybe I changed something in the theme but as I said I can't remember.
i have the original theme code and I would like to compare the two codes but I don't know which files I need to compare to find the problem. I already checked theme.liquid and there isn't any problem it must be any other file.
does anyone have an idea how I can solve the problem ? Please help me thank you
Hi,
I have a shopify website and it is closed by a password. On that page I created a embed sign in form to collect phone numbers and ta goes to a list where every person that put their number on it will immidietly receive an SMS with a link in it to confirm their subscription.
Secondly i want another sms to be sent to them when they complete the confirm subscription link. I need help configuring those 2 lists, dont know if i need to check double opt in or single…
Please help me😄
Hi there, new here but haven’t been able to find a topic that answers my question yet
Is it possible to create a popup as shown in the attachment that links all sign-ups to Klaviyo CDP?
Been playing around for a while now but can’t seem to make it work.
Many thanks,
Kris
Hello everyone,
I'm working on an email template in Klaviyo, and I'm using {{ event.Items|default:'' }}
to display a list of items from multiple orders. However, the preview shows the list with square brackets and commas, like this:
How's Your Experience with ['Product 1', 'Product 2', 'Product 3']
?
I'd like to format this list without the square brackets and ideally add the word 'and'
between multiple items, like this:
How's Your Experience with Product 1, Product 2, and Product 3
?
Can anyone please advise on how to achieve this formatting using Klaviyo? Any help would be greatly appreciated!
Thank you!
I can’t seem to export reviews anymore. Klaviyo used to let us download the CSV file directly through the website portal but now it requires you to open an e-mail download link that they send to you.
Unfortunately, the e-mail download link does not work and it only comes up with an empty file with the titles of the fields but nothing else in it.
Does anyone else have this issue or know a fix?
Regards,
Luke
Hello,
How can I move the gift icon from my website? I have another icon there and it doesn’t look good. I am attaching a picture
My client is based in Europe, they ship mainly to the US
As a result their shipping costs are quite high (~$30). To combat this they have a flat shipping rate, so you can add more items for the same shipping price.
They experience a large number of abandoned checkouts. Presumably because the customer discovers the price after entering their shopping details and deciding not to purchase.
I'm looking for some advice for
1) Desiging a process to collect data about why the customers abandon (any tools, implementation advice etc.)
2) How you would go about combating this high abandonment rate, via the abandoned checkout flow or otherwise, in the most profitable manner?
Thanks in advance!
I am trying to add a value to a custom property, which should be a LIST.
Unfortunately, the list is overwritten by the value I entered in the link - instead of the value being appended to the list.
I have googled and searched this forum, finding some older posts about this - and no solution. Hopefully something has happened during the 2-3 years since last post about it :)
Is it in anyway possible to add a value to a property of type LIST when clicking a link in an email? I looked into the flow solution, using segments. But you can’t trigger a flow when a profile has been updated so …
Any ideas?
I want to provide Admin access to a developer to work on my Klaviyo account. I don’t want to share my owner account details with him. I have added his gmail as Amin but he is not able to access the account. Please help!
I can’t seem to find a way to display our product feed images/thumbnails differently/larger. We have a very visual product and the default is just too small. I’ve already tried making the product feed just one column, but it still appears as a tiny rectangle in the body of the email. Especially painful on desktop. Help!
My email is looking fine on Gmail but on iOS it is aligned to the right side of the screen... Looking for a solution
Hi,
I’ve been using Klaviyo for my emails since December, now I would like to try Reviews, but the default setting allows me to send review requests only to people who have purchased in the last 30 days, and I can’t seem to find an option where we can send review requests to all our customers that have bought our products since December?
The only option I see is to change when the follow-up is sent.
Hello all,
I made this Abandoned Cart flow a while back to the specifications that Klaviyo mentions, as well as fixing a little bug of the $value needing to be Price instead to register the items.
The issue I’m seeing now is that the overwhelming majority are going into the trigger split “PriceAmount is less than 59.94”, aka The Low Value Cart. It’s over 99%, which seems incorrect. However, a few have gone into the High Value Cart, so I know it must be working in part. What could be causing this huge shift? I have screenshots to show.
One theory I have is that people might be triggering with Low Value initially, come back before the 1 Hour Time condition is up and add more to equal higher value, but it’s actually triggering the additions as a new low value. Is that possible? If that’s the case, is there a way to fix that?
What else could be going on here?
Thanks so much for any help!
We have recently experienced a very high bounce rate all of a sudden with Verizon users. This appears to have been an issue in the past, but I wanted to double-check the best practice for resolving this. Currently we have stopped sending to anyone with a Verizon email. Which of the following would be best to get this resolved ASAP?
- Create a segment of engaged Verizon addresses (who have opened an email in the past month) and send to this segment separately alongside our regular lists.
- Create a Very highly engaged, highly engaged and engaged Verizon segment and start sending to each after a week (eg. week 1 only the very highly engaged, week 2 add in the highly engaged etc)?
- Wait and see if it is a Verizon issue and try sending to Verizon customers in a day or two?
My other question was, if we separate the engaged Verizon users, do we just stop sending to the unengaged ones indefinitely or is there a way to bring them back in eventually?
Thank you!
(Aware there is a Klaviyo help document about this but it isn’t too clear.)
Good day technical team,
I hope this post find you well.
I recently encountered an issue with the product page, and particularly with the Review Summary!
I am currently using Shopify (pipeline theme), and it seems that the photos from the posted reviews are no longer appearing in the summary section of the product review app. as shown in the screenshot provided down below.
I have tried the solutions in following order:
- Turn off Klaviyo from shopify (Apps embedded section).
- Verified if the reviews with images are published. I can confirm they are published.
- Switching off and on the image option from the review summary and media section
- adding a new block from the template section from Shopify, and adding the product review app.
However, there has not been any changes to resolve this issue.
I believe the issue appeared after I made changes to the Flow settings for review requests, however, I am uncertain if the changes I made on the Flow settings for review requests has caused the issue.
Kindly, I would be very thankful and appreciated if you could provide your kind assistance to help me solve this issue.
Looking forward to hearing from you.
Warm wishes,
My potential client sells specialist wolly jumpers with a connection to a unique heritage. Their sales are quite seasonal. Most of their business is conducted in Q4.
Their database is 20% European and 80% American.
They currently send 2/3 emails per month - all promotional.
I was advising them that they could and should be sending a lot more to more targeted segments.
They seem to be of the opinion that they don't need to send that much as they don't want to be annoying people who are months away from being in the market for a wolly jumper.
Quote for context: “We don’t want to be sending people from Miami emails about wolly jumpers in summer”
I still think they can send some valuable emails. As they basically have no story based emails in their arsenal.
Wondering if anyone else has worked with a seasonal product, and more specifically what the strategy is in the off season?
Previously I was using the API endpoint https://a.klaviyo.com/api/v1/metric/MyListId/timeline and querying this with the since=timestamp and sort=asc and able to get a list of events that I could filter by "event_name": "Unsubscribed from List".
With the new API, the replacement endpoint seems to be https://a.klaviyo.com/api/events but I can’t figure out how to get the same list of events.
I tried something like this: https://a.klaviyo.com/api/events?sort=datetime&filter=equals(metric_id,%22MyListId%22)&filter=greater-or-equal(datetime,2024-04-12T02:33:00Z)
But I am getting a lot more events and not able to identify what the “unsubscribe from list” events are in this endpoint.
Is it possible with the /events endpoint? and if not, what other endpoint can I use to get a list of email addresses that had the "event_name": "Unsubscribed from List” since a specific timestamp?
Hi there!
I’m trying to install an embedded form in the footer of my shopify site. I’ve followed the instructions in the help guide and searched for answers to similar questions, but no luck.
I’m getting an error that says Invalid JSON in tag ‘schema’. (See screenshot)
Please help! My website is sooooo close to finished…
I want to create a report to show me sales performance just for a specific segment. Is it possible to filter by segment?