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L'assistance, les supports de formation et les services pour vous hisser au sommet avec Klaviyo
Découvrez comment vous lancer, puis vous former régulièrement avec les services d’assistance et les supports de formation, et ainsi favoriser la croissance de votre marque avec la plateforme Klaviyo.
Klaviyo Premium Support & Customer Success Packages - Klaviyo
Our standard, professional, and enterprise success and support packages provide the guidance you need to exceed your goals. Compare our success and support packages.
Support, learning resources and services for your success with Klaviyo
Discover how to get started and continually learn, with support services and resources to realise your brand's growth potential using the Klaviyo platform.
Support, learning resources and services for your success with Klaviyo
Discover how to get started and continually learn, with support services and resources to realise your brand's growth potential using the Klaviyo platform.
Support, learning resources and services for your success with Klaviyo
Discover how to get started and continually learn, with support services and resources to realise your brand's growth potential using the Klaviyo platform.
Solution retail marketing pour l’e-commerce par e-mail et par SMS – Klaviyo
Les marques spécialisées dans la vente au détail et l’e-commerce peuvent centraliser toutes leurs données afin de créer des parcours omnicanaux personnalisés avec Klaviyo.
Plateforme d’automatisation marketing et solution logicielle | Klaviyo
Ciblez les bonnes personnes avec une automatisation marketing intelligente conçue pour les entreprises. Augmentez votre retour sur investissement et gagnez du temps grâce à l’automatisation des e-mails, des SMS et des notifications push.
Solutions Customer Data Platform (CDP) - Klaviyo
La CDP de Klaviyo vous aide à obtenir davantage de résultats grâce à une plateforme intégrée unique pour la gestion des données clients. Assurez la cohérence des données sans compétences informatiques particulières.
Étude « Total Economic Impact (TEI) Of Klaviyo » 2023
Une étude menée par Forrester Consulting a montré les avantages de Klaviyo pour une organisation composite représentative de plusieurs clients interrogés.
Calendrier marketing BF 2024 : dates clés à connaître - Klaviyo
Anticipez le Black Friday 2024 avec notre calendrier marketing. Découvrez les stratégies et les dates clés pour un Black Friday réussi. Préparez-vous avec Klaviyo.
Forrester Research: Embedded CDP Capabilities Over Standalone - Klaviyo
Learn how an embedded CDP can help marketers increase efficiency and enable actionable insights. Download the Forrester research and learn about Klaviyo CDP.
2024 BFCM Marketing Calendar: Key Dates to Know - Klaviyo
Get ahead of BFCM 2024 with our marketing calendar. Discover key dates and strategies for a successful Black Friday Cyber Monday season. Stay prepared with Klaviyo.
2024 BFCM: Black Friday & Cyber Monday Strategy Hub - Klaviyo
Stay focused on Black Friday and Cyber Monday strategies that will deliver results. Make every day count with BFCM tactics, training, and resources.
Customer Data Platform: CDP Integration & Solution - Klaviyo
Klaviyo CDP helps you drive more results with a single integrated platform for customer data management. Combine data storage, unification, and analytics in the same platform.
Enterprise Marketing Automation Platform - Klaviyo
Klaviyo Enterprise Marketing Platform turns your customer data into valuable customer experiences across every touchpoint with omnichannel marketing powered by AI.
The Total Economic Impact (TEI) of Klaviyo 2023
A study conducted by Forrester Consulting revealed how Klaviyo's solution benefited a composite organization representative of interviewed customers.
Marketing Automation Platform - Klaviyo
Marketing Automation is the engine that powers your marketing. Send hyper-personalized, targeted messages with Klaviyo’s marketing automation platform.
Restaurant Marketing to Customers with Email & SMS - Klaviyo
Bring customers back into your restaurant with Klaviyo Email, SMS, and Mobile Push. One unified platform for sending messages that gets seen.
Academy
Best practices for auditing your Klaviyo account
Learn 3 tips to audit your account and keep your strategies fresh and up-to-date with current trends.
Drive repeat purchases with the Smile.io loyalty program
Learn how to use the Smile.io loyalty program to drive repeat purchases and boost customer retention through personalized marketing with Klaviyo.
Let engagement drive your sending strategy
Get best practices for building your engagement-based sending strategy.
Use Klaviyo AI to work smarter and earn more
Learn what Klaviyo AI is and how it can help you become a stronger, more efficient marketer.
Understand attribution in Klaviyo
An understanding of attribution in Klaviyo is crucial to understanding reporting and ultimately driving revenue.
Best practices for SMS flows
Get advice for how to use high-performing flows to engage, nurture, and retain SMS subscribers.
Build a brand community
Build and maintain a brand community to improve engagement, increase sales, and generate brand excitement.
Use predictive analytics to retain more customers
Learn what predictive analytics are, how Klaviyo calculates them, and how to use them to both hone your targeting and proactively mitigate churn.
Create strategic sign-up forms
Design forms that drive user engagement, gather valuable data, and align with your business goal.
Manage multiple accounts with Portfolio
Make managing multiple brands or regions within Klaviyo a breeze rather than a headache by using all of Klaviyo portfolio’s time-saving features.
Customize and personalize emails using Django
Learn how to customize your email templates using Django, show/hide logic, and dynamic tables.
Reflect on your BFCM performance
Learn how to analyze your BFCM performance, plan for the future, and improve key metrics.
Expand your BFCM audience with paid ads
Use Klaviyo’s best-in-class integrations with major ad platforms to ramp up your acquisition and re-engagement efforts ahead of BFCM.
Best practices for segments
Target campaigns and increase engagement with these key segmentation strategies.
Build and maintain your sender reputation
Warm your sending infrastructure to build a foundation for good deliverability. Then, follow sending best practices to maintain a strong sender reputation. Part 2/4.
Create measurable marketing goals
Upon completion of this course learners will be able to develop impactful and measurable reporting goals tailored to their customer’s buying journey.
Mitigate churn with predictive insights and custom CLV
Get ahead of churn by using predictive analytics and custom CLV to inform your retention strategy.
Understand email deliverability
Explore the factors that impact whether your emails are successfully delivered to the inbox and learn how to configure your sending infrastructure for good deliverability. Part 1/4.
Prepare your flows for BFCM
Learn how to align key automations with your Black Friday Cyber Monday marketing strategy.
Getting started with sign-up forms
Learn form basics, how to create a pop-up form, and best practices to grow your list.
Community
How can I limit the number of results in API response?

I am using the get_lists API from the latest version with revision: 2024-02-15, and wondering why there is no option to limit the no of results I want in the API response. I nowhere found in documentation about how many results it will return by default. 
Ideally, the users should be allowed to put the batch size as per their requirement (under a max-batch size). 
Looking forward to hear back on this.
Thanks.

BACK IN STOCK doesnt appear! Please help

hello, I have a big problem and would be really thankful if someone could help me .

 

so I have the dawn theme and I installed the back in stock code and it worked. But later I don't know when exactly I noticed it was gone and it didn't show up anymore. maybe I changed something in the theme but as I said I can't remember. 

 

i have the original theme code and I would like to compare the two codes but I don't know which files I need to compare to find the problem. I already checked theme.liquid and there isn't any problem it must be any other file. 

 

 

does anyone have an idea how I can solve the problem ? Please help me thank you 

Sign up versus subscribers list

Hi,

I have a shopify website and it is closed by a password. On that page I created a embed sign in form to collect phone numbers and ta goes to a list where every person that put their number on it will immidietly receive an SMS with a link in it to confirm their subscription.

Secondly i want another sms to be sent to them when they complete the confirm subscription link. I need help configuring those 2 lists, dont know if i need to check double opt in or single…

 

Please help me😄

Google / Facebook login for Klaviyo list

Hi there, new here but haven’t been able to find a topic that answers my question yet

Is it possible to create a popup as shown in the attachment that links all sign-ups to Klaviyo CDP?


Been playing around for a while now but can’t seem to make it work.

Many thanks,

Kris

 

event.Items issue - square bracket

Hello everyone,

I'm working on an email template in Klaviyo, and I'm using {{ event.Items|default:'' }} to display a list of items from multiple orders. However, the preview shows the list with square brackets and commas, like this:

How's Your Experience with ['Product 1', 'Product 2', 'Product 3']?

 

I'd like to format this list without the square brackets and ideally add the word 'and' between multiple items, like this:

How's Your Experience with Product 1, Product 2, and Product 3?

 

Can anyone please advise on how to achieve this formatting using Klaviyo? Any help would be greatly appreciated!

Thank you!

Exporting reviews not working?

I can’t seem to export reviews anymore. Klaviyo used to let us download the CSV file directly through the website portal but now it requires you to open an e-mail download link that they send to you.

Unfortunately, the e-mail download link does not work and it only comes up with an empty file with the titles of the fields but nothing else in it.

Does anyone else have this issue or know a fix?

Regards,

Luke

Move the gift icon

Hello,

 

How can I move the gift icon from my website? I have another icon there and it doesn’t look good.  I am attaching a picture

 

How to combat high checkout prices?

My client is based in Europe, they ship mainly to the US 

 

As a result their shipping costs are quite high (~$30). To combat this they have a flat shipping rate, so you can add more items for the same shipping price.

 

They experience a large number of abandoned checkouts. Presumably because the customer discovers the price after entering their shopping details and deciding not to purchase.

 

I'm looking for some advice for 

 

1) Desiging a process to collect data about why the customers abandon (any tools, implementation advice etc.)

 

2) How you would go about combating this high abandonment rate, via the abandoned checkout flow or otherwise, in the most profitable manner?

 

Thanks in advance!

Updating LIST property using update_property_link

I am trying to add a value to a custom property, which should be a LIST.

Unfortunately, the list is overwritten by the value I entered in the link - instead of the value being appended to the list.

I have googled and searched this forum, finding some older posts about this - and no solution. Hopefully something has happened during the 2-3 years since last post about it :)

 

Is it in anyway possible to add a value to a property of type LIST when clicking a link in an email? I looked into the flow solution, using segments. But you can’t trigger a flow when a profile has been updated so … 

Any ideas?

how can I provide access to a fiverr developer to work on my Klaviyo account

I want to provide Admin access to a developer to work on my Klaviyo account. I don’t want to share my owner account details with him. I have added his gmail as Amin but he is not able to access the account. Please help!

Product feed images/thumbnails so small!

I can’t seem to find a way to display our product feed images/thumbnails differently/larger. We have a very visual product and the default is just too small. I’ve already tried making the product feed just one column, but it still appears as a tiny rectangle in the body of the email. Especially painful on desktop. Help!

email on ios isn't in the center

My email is looking fine on Gmail but on iOS it is aligned to the right side of the screen... Looking for a solution 

How to send reviews to older purchasers?

Hi,

I’ve been using Klaviyo for my emails since December, now I would like to try Reviews, but the default setting allows me to send review requests only to people who have purchased in the last 30 days, and I can’t seem to find an option where we can send review requests to all our customers that have bought our products since December?

The only option I see is to change when the follow-up is sent. 

Conditional Split for Abandoned Cart Flow of High Value vs Low Value not working

Hello all,

I made this Abandoned Cart flow a while back to the specifications that Klaviyo mentions, as well as fixing a little bug of the $value needing to be Price instead to register the items.

The issue I’m seeing now is that the overwhelming majority are going into the trigger split “PriceAmount is less than 59.94”, aka The Low Value Cart. It’s over 99%, which seems incorrect. However, a few have gone into the High Value Cart, so I know it must be working in part. What could be causing this huge shift? I have screenshots to show.

Here are the trigger filters, based on recommendations to separate our Abandoned Checkout flow as well so they aren’t getting double.
Here you can see the percentages.

One theory I have is that people might be triggering with Low Value initially, come back before the 1 Hour Time condition is up and add more to equal higher value, but it’s actually triggering the additions as a new low value. Is that possible? If that’s the case, is there a way to fix that?

What else could be going on here?

Thanks so much for any help!

Verizon Bounce Rate

We have recently experienced a very high bounce rate all of a sudden with Verizon users. This appears to have been an issue in the past, but I wanted to double-check the best practice for resolving this. Currently we have stopped sending to anyone with a Verizon email. Which of the following would be best to get this resolved ASAP?

  1. Create a segment of engaged Verizon addresses (who have opened an email in the past month) and send to this segment separately alongside our regular lists. 
  2. Create a Very highly engaged, highly engaged and engaged Verizon segment and start sending to each after a week (eg. week 1 only the very highly engaged, week 2 add in the highly engaged etc)? 
  3. Wait and see if it is a Verizon issue and try sending to Verizon customers in a day or two? 

My other question was, if we separate the engaged Verizon users, do we just stop sending to the unengaged ones indefinitely or is there a way to bring them back in eventually? 

 

Thank you! 

(Aware there is a Klaviyo help document about this but it isn’t too clear.) 

Product Reviews (Review Summary and Media) - Photos not appearing in shopify product review summary

Good day technical team,

I hope this post find you well.

I recently encountered an issue with the product page, and particularly with the Review Summary!

I am currently using Shopify (pipeline theme), and it seems that the photos from the posted reviews are no longer appearing in the summary section of the product review app. as shown in the screenshot provided down below.

 

I have tried the solutions in following order:

  • Turn off Klaviyo from shopify (Apps embedded section).
  • Verified if the reviews with images are published. I can confirm they are published.
  • Switching off and on the image option from the review summary and media section
  • adding a new block from the template section from Shopify, and adding the product review app.

However, there has not been any changes to resolve this issue.

 

I believe the issue appeared after I made changes to the Flow settings for review requests, however, I am uncertain if the changes I made on the Flow settings for review requests has caused the issue.

 

Kindly, I would be very thankful and appreciated if you could provide your kind assistance to help me solve this issue.

Looking forward to hearing from you.

Warm wishes,

Email market for out of season, seasonal products??

My potential client sells specialist wolly jumpers with a connection to a unique heritage. Their sales are quite seasonal. Most of their business is conducted in Q4.

Their database is 20% European and 80% American.

They currently send 2/3 emails per month - all promotional.

I was advising them that they could and should be sending a lot more to more targeted segments.

They seem to be of the opinion that they don't need to send that much as they don't want to be annoying people who are months away from being in the market for a wolly jumper.

Quote for context: “We don’t want to be sending people from Miami emails about wolly jumpers in summer”

I still think they can send some valuable emails. As they basically have no story based emails in their arsenal.

Wondering if anyone else has worked with a seasonal product, and more specifically what the strategy is in the off season?

API - How to get a list of profiles (Email addresses) that were removed from a list

Previously I was using the API endpoint https://a.klaviyo.com/api/v1/metric/MyListId/timeline and querying this with the since=timestamp and sort=asc and able to get a list of events that I could filter by "event_name": "Unsubscribed from List".

 

With the new API, the replacement endpoint seems to be https://a.klaviyo.com/api/events but I can’t figure out how to get the same list of events.

I tried something like this: https://a.klaviyo.com/api/events?sort=datetime&filter=equals(metric_id,%22MyListId%22)&filter=greater-or-equal(datetime,2024-04-12T02:33:00Z)

But I am getting a lot more events and not able to identify what the “unsubscribe from list” events are in this endpoint.

 

Is it possible with the /events endpoint? and if not, what other endpoint can I use to get a list of email addresses that had the "event_name": "Unsubscribed from List” since a specific timestamp?

Invalid JSON in tag 'schema'

Hi there!

I’m trying to install an embedded form in the footer of my shopify site. I’ve followed the instructions in the help guide and searched for answers to similar questions, but no luck.

I’m getting an error that says Invalid JSON in tag ‘schema’. (See screenshot)

Please help! My website is sooooo close to finished…

 

Filter By List or Segment In Custom Reports

I want to create a report to show me sales performance just for a specific segment. Is it possible to filter by segment? 

Developers
Get Client Reviews
🚧 This endpoint is in beta and subject to
Get Client Review Values Reports
🚧 This endpoint is in beta and subject to
Get Bulk Delete Categories Job
Get a catalog category bulk delete job with the given
Get Bulk Delete Categories Jobs
Get all catalog category bulk delete jobs. Returns a maximum
Get Bulk Update Categories Job
Get a catalog category bulk update job with the given
Get Bulk Update Categories Jobs
Get all catalog category bulk update jobs. Returns a maximum
Get Bulk Create Categories Job
Get a catalog category bulk create job with the given
Get Bulk Create Categories Jobs
Get all catalog category bulk create jobs. Returns a maximum
Get Bulk Delete Variants Job
Get a catalog variant bulk delete job with the given
Get Bulk Delete Variants Jobs
Get all catalog variant bulk delete jobs. Returns a maximum
Get Bulk Update Variants Job
Get a catalog variate bulk update job with the given
Get Bulk Update Variants Jobs
Get all catalog variant bulk update jobs. Returns a maximum
Get Bulk Create Variants Job
Get a catalog variant bulk create job with the given
Get Bulk Create Variants Jobs
Get all catalog variant bulk create jobs. Returns a maximum
Create an allow list for your public API key
Add a public API key allow list to control which
Review API error alerts
When your account's API calls meet the 5% threshold
Images API overview
Before you begin Check out our general API overview to
Catalogs API overview
Before you begin Check out our general API overview to
Create Client Review
🚧 This endpoint is in beta and subject to
Update Image for Campaign Message
Update a campaign message imageRate limits:Burst: 10/sSteady: 150
Help center
Meilleures pratiques pour recueillir les avis des clients
Vous apprendrezLes pratiques recommandées pour assurer la transparence, l'équité et la conformité avec certaines réglementations qui régissent la collecte et la gestion des commentaires.Les règlements régissant les avis sont les suivants :États-UnisLa loi de la Federal Trade ...
Comment mettre à niveau votre cartouche Salesforce Commerce Cloud ?
Vous apprendrezDécouvrez comment mettre à niveau votre cartouche Klaviyo Salesforce Commerce Cloud. Utilisez-vous une version de cartouche antérieure à la 23.7.0 ? Nous vous recommandons de passer immédiatement à la version 23.7.0 ou à une version ...
Understanding the Klaviyo home dashboard
You will learnLearn how to use the Klaviyo Home dashboard to analyze how your email, SMS, or push marketing channels are contributing to your conversion goals. You can also review data insights from your recent campaigns and top performing flows ...
Comprendre l'onglet intégrations
Vous apprendrezApprenez à accéder à vos intégrations installées et explorez le répertoire des intégrations de Klaviyo, où vous pouvez parcourir, installer et configurer différentes intégrations entre Klaviyo et d'autres plateformes. Ce répertoire comprend des intégrations pour le commerce électronique ...
Comment ajouter le push à un flux de panier abandonné
Vous apprendrezApprenez à ajouter des notifications push à votre flux de panier abandonné pour diversifier le type de communication envoyé à vos clients.Avant de commencerApprenez à créer un flux de panier abandonné si vous n'en avez pas encore ...
Comprendre la vérification de l’âge en lien avec l’alcool avec Klaviyo
Objectif de cet articleRenseignez-vous sur la vérification de l’âge dans Klaviyo, qui régit les droits d’utilisation des SMS pour les marques de boissons alcoolisées dans certains pays. Ces pays comprennent la plupart des pays où les SMS ...
Comment mettre en place l’acquisition de prospects avec Shop Pay sur un formulaire d’inscription
Objectif de cet articleDécouvrez comment configurer l’acquisition de prospects avec Shop sur un formulaire d’inscription Klaviyo pour reconnaître les utilisateurs de Shop Pay, enregistrer et appliquer leurs remises, et collecter le consentement pour l’envoi de SMS. Shop ...
Comprendre l'utilisation de votre compte
Vous apprendrezDécouvrez comment consulter l'utilisation de votre compte dans Klaviyo. Pour tous les comptes non contractuels (y compris ceux qui utilisent la facturation partagée), l'onglet Utilisation du compte détaille l'utilisation de chaque abonnement pour ce compte ; par ...
Comprendre la synchronisation des entrepôts de données dans Klaviyo
Objectif de cet articleDécouvrez comment synchroniser les données Klaviyo vers votre entrepôt de données et importer les données de l’entrepôt vers Klaviyo via SFTP. Vous pouvez synchroniser votre profilage client et les données d’événement pour stocker et analyser ...
Comprendre la transformation des données dans Klaviyo
Objectif de cet articleDécouvrez l’outil de transformation des données de Klaviyo et comment l’utiliser pour rendre vos données plus utiles.Transformer les donnéesPour transformer les données dans Klaviyo :Accédez à l’onglet Transformation sous CDP > Gestion des données ...
Comprendre les webhooks dans la CDP de Klaviyo
Objectif de cet articleDécouvrez les webhooks et la manière dont vous pouvez les utiliser pour envoyer des données à vos applications tierces en réponse à des événements enregistrés dans Klaviyo. Pour découvrir comment recevoir des webhooks, consultez nos ressources pour ...
Understanding list bombing and how to remove fake profiles
You will learn Learn about list bombing attacks and how you can remove fake email addresses to protect your lists. List bombing attacks fill your account with fake profiles, and can harm your sender reputation, data, and more. What is ...
Comment personnaliser le contenu sur site avec l’API d’appartenance à un groupe de Klaviyo
Objectif de cet articleApprenez à utiliser la méthode getGroupMembership de l’objet JavaScript klaviyo, qui peut être utilisée pour mettre en œuvre la personnalisation sur votre site web. Pour cela, chargez l’objet klaviyo et transmettez un tableau de listes ...
Comprendre la valeur vie client (valeur vie client) tableau de bord
Vous apprendrezApprenez à utiliser le tableau de bord personnalisé pour comprendre et prévoir les comportements d'achat de chacun de vos clients au fil du temps. Le client valeur vie personnalisé fournit des informations sur les habitudes d'achat de ...
Démarrer avec le rapport d’analyse de la récence, de la fréquence et du montant (RFM)
Objectif de cet articleApprenez à utiliser le rapport sur la récence, la fréquence et le montant (RFM) pour obtenir des insights plus approfondis sur les comportements d’achat de vos clients. Le rapport RFM fournit des données sur la récence ...
Démarrer avec le rapport d’analyse de l’entonnoir
Objectif de cet articleApprenez à utiliser les rapports d’analyse de l’entonnoir pour examiner le parcours d’un client avec votre marque et savoir où il peut potentiellement décrocher avant une action ou une conversion. Avec cette information, il ...
Démarrer avec le tableau de bord des performances de l’audience
Objectif de cet articleDécouvrez comment utiliser le tableau de bord des performances de l’audience pour analyser les performances de vos segments d’audience et les optimiser par canal marketing. Le résumé des performances de l’audience fournit des informations ...
Comprendre l’intégration des données manquantes d’activité des visiteurs anonymes dans Klaviyo
Objectif de cet articleDécouvrez l’intégration des données manquantes d’activité des visiteurs anonymes et comment enregistrer leurs interactions sur le site avant qu’ils ne soient identifiés.Avant de commencerPar défaut, le tracking de Klaviyo prend en charge les ...
Comprendre les adresses électroniques basées sur les rôles et leur impact sur la délivrabilité
Vous apprendrez Découvrez les adresses électroniques basées sur le rôle et l'impact qu'elles peuvent avoir sur votre délivrabilité.Que sont les adresses basées sur les rôles ? Les adresses électroniques basées sur le rôle sont des adresses électroniques partagées ...
How to create an SMS error segment
You will learnLearn how to create a segment of SMS subscribers who are currently unable to receive your messages. This segment will be based on SMS errors, and it’s important to exclude the segment from your campaigns. What is ...