Customer Hub

Create the ultimate customer experience

Give customers a unified signed-in experience to track orders, manage returns, and get help—right in your online store. Currently in public beta* for Shopify brands.

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Customer Hub is your one-stop experience
for Shopify stores

Add to your store in minutes

Add Customer Hub to your Shopify store, configure, and start creating better personalised customer experiences in no time.

Simplify post-purchase CX

Give customers a single signed-in place to track orders, start returns, update subscriptions, get answers to FAQs, and more.

Create add-to-cart moments

Help signed-in shoppers find even more to love with personalised recommendations, personalised coupons, wishlists, and more.

Provide seamless service

Empower your team with a unified inbox and web chat (new!) to deliver fast, personalised support based on customer history.

Watch a customer hub demo

See superior customer service in action

Clicking ‘buy’ is just the beginning

Give customers more control of their post-purchase experience. With Customer Hub, they can now self-serve returns, orders, tracking, and more—all on their own, and all in one place.

  • Make tracking orders easy—no need to find order numbers or to visit external sites.
  • Customers can update subscriptions and profile information in just a few clicks.
  • Let customers initiate returns on their own with integrated third-party return platforms.
  • Provide assistance with live agents when customers need help after checkout.

Offer always-on customer service

Give customers the support they need while finding ways to make their shopping experience more enjoyable than ever.

  • Connect customers to live agents via web chat in Customer Hub or by SMS.
  • Integrate with third-party helpdesk platforms you already use.
  • View customer requests in a Unified Inbox, so agents have the full context and history of every interaction.
  • Link to your brand’s FAQ page so customers can easily answer even more pressing questions.
  • Track self-service interactions with real-time dashboards.
  • Answer product questions any time with a pre-sales AI Agent built right into your storefront and into Customer Hub (currently in limited beta*).

Fuel more sales with smart, dynamic offers

Keep customers coming back, boosting customer lifetime value and order value by showing the right products at the right time.

  • Remind shoppers of recently viewed products that piqued their interest, and recommend more items based on past purchases.
  • Personalise message content with data pulled from customers’ Klaviyo profiles and from your third-party integrations.
  • Automatically display unique coupons on shoppers’ “For you” pages, so they never miss an offer.
  • Let customers create wishlists, so you can track their interests and use that data for better segmentation.

Tap into the full potential of signed-in customer data

Get to know your customers better than ever before with shopping and service data in one place—and drive more sales with a whole new level of personalisation.

  • Identify site visitors to better personalise web content, create branded experiences, save their viewing history, and more.
  • Use data from Customer Hub interactions to enrich Klaviyo profiles and segments and personalise flows and campaigns.
  • Easily integrate with platforms you already use for returns, OMS, subscriptions, loyalty, and more for faster service.
  • Track revenue growth, average order value, and self-service interactions with real-time dashboards.

“We see potential for Klaviyo’s Customer Hub to be the future of shopping: a curated one-to-one experience. That’s really powerful.”

Aman Advani, co-founder and CEO, Ministry of Supply

Read Ministry of Supply’s story

Customer experiences resources

What is an ecommerce CRM?

Find out why a B2C CRM matters for ecommerce success.

What is Customer Hub?

Take a deeper dive into Customer Hub with this helpful article.

Get a live Customer Hub training

Register for a live training to get started faster.

Customer Hub FAQs

Customer Hub is a signed-in consumer experience on your brand’s online store that acts as a one-stop destination for managing the customer journey—from discovery to purchase to support. It’s currently in public beta and available for English-language Shopify brands.

*Features and functionalities tagged as Beta or Limited Beta are subject to change at Klaviyo’s sole discretion and must not be relied upon by customers to make purchase decisions.