At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is seeking a Head of Learning & Talent Management to join our KPeople Organization (KPPL), reporting to the VP of Culture. Our mission is to be the best place for ambitious people to learn and grow, and this role is critical to ensuring we develop our talent from within. We operate like a product organization, building scalable, simple, and efficient talent solutions that support our commitment to growing 70% of our talent from within while bringing in external expertise where needed.
In this expert individual contributor role, you will be responsible for designing and executing Klaviyo’s talent development ecosystem, ensuring our people have clear career pathways, leadership development, and internal mobility opportunities. While this is an IC role at the Director-equivalent level, you will serve as a player-coach, guiding and mentoring junior team members across Learning & Talent.
How you’ll make an impact:
As Head of Learning & Talent Management, you will execute and continuously evolve Klaviyo’s approach to learning, talent management, and leadership development. Partnering closely with the Performance Team and HRBP organization, you will ensure talent development initiatives are effectively aligned with performance management and business objectives, while also identifying opportunities for refinement and innovation.
Talent Evaluation & Leadership Capability Building
- Talent Reviews: In collaboration with HRBPs, design and enable the annual talent review process to identify key talent, assess potential, and align development plans with Klaviyo’s strategic goals.
- Succession Management: In collaboration with HRBPs, build semi-annual succession planning for critical roles and talent across the organization, ensuring a clear leadership pipeline for current and future needs.
- Leadership Development: Develop and execute leadership enablement utilizing Klaviyo’s leadership behaviors to build strategic capabilities and readiness for future leadership roles.
Klaviyo Internal Growth Strategy
- Career Pathing Framework: Develop and implement a clear, structured career progression framework that provides employees with visibility into growth opportunities, required skills, and development pathways within Klaviyo.
Talent Infrastructure: Build scalable systems, tools, and programs to support career growth, including mentorship programs, job rotations, and upskilling initiatives.
- Internal Mobility Strategy: Design and execute programs that promote internal movement, ensuring employees can navigate opportunities for lateral and upward growth that align with their career aspirations and business needs.
Organizational Strategy & Talent Data:
- Strategic Planning: Participate in Klaviyo’s organizational strategic planning to align talent management initiatives with broader business goals.
- Data-Driven Insights: Collaborate with the HRBPs, People Tech, People Operations, and People Analytics to collect and analyze talent data, turning insights into actionable plans to support talent pool growth and leadership decisions.
- Workforce Retention & Succession Planning: Develop and maintain effective programs focused on workforce retention, promotion, and succession planning. Ensure these initiatives are aligned with Klaviyo’s diversity, inclusion, and talent growth strategies.
We’re looking for candidates who have:
- 10+ years of experience in Talent Management & Leadership Development in Human Resources, including 5+ years in a leadership role.
- Experience in job architecture and organizational design with the ability to develop frameworks that support career pathing, succession planning, and internal talent/skill development.
- Proven ability to collaborate cross-functionally with team members to align talent strategies with broader business outcomes. Experience designing and executing AI-powered talent processes, including talent review, succession management, and senior leadership development in a scaling organization.
- Demonstrated experience in developing and implementing talent development strategies that align with business needs and drive employee growth, retention, and organizational success.
- Exceptional skill in building strong partnerships with senior leadership, influencing through data insights to drive strategic talent decisions.
- Data-driven mindset with the ability to translate talent analytics into actionable insights and strategies.
- Willingness and ability to roll up your sleeves and do the hands-on work required to drive projects to completion, while maintaining a keen attention to detail to ensure quality and accuracy.
- Excellent leadership, communication, and relationship-building skills, with a focus on collaboration and partnership across the organization.
Why You’ll Love Working at Klaviyo:
- You’ll have the opportunity to impact the growth of a rapidly scaling company.
- You’ll work alongside a talented, driven team that supports each other and is passionate about creating a best-in-class customer and employee experience.
- Klaviyo offers a competitive salary, excellent benefits, and the opportunity for career growth and advancement.
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.