At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
At Klaviyo, we build products that empower businesses to create stronger, more personalized relationships with their customers. Our Product team is dedicated to developing solutions that deliver real value while pushing the boundaries of innovation. We are looking for a Vice President, Product to help us scale our product organization, shape our strategy, and drive execution to deliver remarkable outcomes for our customers and Klaviyos alike.
Reporting into the Chief Product Officer, you’ll lead with a customer-first mindset, guiding a team of passionate product managers and engineers as they solve complex challenges and bring new products to market. Your leadership will be instrumental in crafting a cohesive strategy, ensuring operational excellence, and delivering high-impact products that align with our vision and values.
How you’ll make a difference:
- Build High-Performance Teams: Lead small, high-velocity teams that operate independently while collaborating seamlessly to deliver exceptional product roadmaps. These teams will collectively drive major product rollouts with speed and precision.
- Develop Remarkable Leaders: Invest in the growth of product managers, engineers, and cross-functional leaders by mentoring, coaching, and inspiring them to reach their potential while delivering meaningful contributions to Klaviyo.
- Deliver Outstanding Products: Oversee product launches from concept to adoption, ensuring each iteration adds measurable value for customers and partners. Drive cross-functional collaboration to align product roadmaps with go-to-market (GTM) and financial strategies.
- Foster Alignment: Establish and refine processes that create tight interlocks between Product, GTM, and Finance teams, ensuring all efforts align with Klaviyo’s long-range plans and business priorities.
- Drive Innovation: Stay ahead of industry trends, continuously identifying opportunities to enhance Klaviyo’s product suite and optimize the customer experience.
- Shape Architecture and Strategy: Collaborate with stakeholders to synthesize feedback, provide guidance on system design, and ensure Klaviyo’s products are flexible, scalable, and future-ready.
What you’ll do:
- Lead, Manage, Coach, and Mentor: Be a leader who inspires others, a manager who builds high-performing teams, and a mentor who supports the growth of Klaviyos across the organization.
- Commit to Excellence: Challenge engineering and design teams to deliver flexible, scalable, and user-friendly products. Drive a culture of continuous improvement, ensuring each product iteration builds toward excellence.
- Collaborate Authentically: Work closely with customers, partners, and internal teams to gather feedback, align on priorities, and translate insights into actionable plans.
- Own Outcomes: Take full ownership of initiatives, driving meaningful results even amidst ambiguity or complexity. Step in wherever needed to solve challenges, build trust, and ensure impactful execution.
- Champion Clarity and Candor: Foster honest, clear communication across teams. Push back respectfully when needed and lead efforts to align on shared goals, no matter how complex or uncomfortable the conversation.
- Thrive on Learning: Dive deep into new challenges and continuously expand your expertise. Approach every opportunity as a chance to grow.
- Execute at Scale: Translate big-picture strategies into actionable plans, ensuring processes, teams, and initiatives scale effectively while maintaining a focus on quality and efficiency.
Requirements:
- 15+ years in product management, with at least 8+ years in senior leadership roles overseeing cross-functional teams. SaaS, e-commerce, or marketing technology experience is highly desirable.
- 10+ years of proven leadership experience, building and scaling high-performing teams while inspiring, mentoring, and developing talent at all levels.
- A deep understanding of product strategy, roadmap development, and execution across the entire product lifecycle.
- Experience partnering with engineering, design, marketing, sales, and finance teams to deliver seamless, impactful product experiences.
- Exceptional ability to convey complex concepts clearly and concisely to diverse audiences, from engineers to executives.
- Strong data-driven decision-making skills with the ability to synthesize insights and prioritize effectively.
- Passion for continuous learning, staying current with industry trends, and fostering innovation.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.